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Sticking to what you know best or old habits die hard?

It seems that clients are still choosing to pay adviser fees through product. Early post-RDR trading figures show that to date, RDR has not affected how clients are choosing to pay adviser fees with the large ...

Technology – it’s Child’s Play!

Children are always right, at least when it comes to technology!  I’m a serial purchaser of new technology and admit to living with the ever present fear of my addiction being discovered by my family. I’ve ...

Increasing Efficiency in Mortgage Sales

Twenty odd years ago when I started working in the mortgage industry, space for paper files was nearly as important as disk space to store mortgage applications. The industry has of course moved on since then, ...

Brand personality – nature or nurture?

Let’s accept that brands have a perceived ‘personality’. How much is this designed or influenced by the marketing gurus and how much is based on customer experience and habits? Why do people trust certain retail brands? ...

Ok, so today’s the day – we’re making the jump from Windows 7 to 8; how much of a change can that be?  Well, the answer turns out to be quite a lot in fact.  Microsoft ...

Marginal Gains delivering Big Results

It seems that cycling can’t keep out of the news presently – this week our attention has been focused on the sport’s questionable history, with the Lance Armstrong case hitting the headlines. But not so long ...

A recent survey from the Pru  suggests that a quarter of consumers would consider remote advice, either telephone-based or online, as an alternative to a face-to-face service if it helped reduce cost.   This still means ...